Burger King has introduced an AI assistant in hundreds of US restaurants.
The system connects to employee headsets and supports daily tasks.
The voice chatbot, called Patty, listens during customer interactions.
It detects polite words such as “welcome”, “please”, and “thank you”.
Managers will use the data to study service patterns.
The company says the tool will not score individual workers.
It aims to coach teams and improve guest experience.
Managers will receive real-time operational insights.
The platform also updates digital menus when items sell out.
It guides staff through menu preparation after each order.
The system can flag tasks such as cleaning restrooms.
The rollout has triggered criticism on social media.
Many users described the technology as excessive workplace monitoring.
Burger King plans to expand the system to all US locations by 2026.
Five hundred restaurants currently test the headset.
The launch follows McDonald’s decision to end its AI drive-thru ordering trial last year.
